AI agents & support bots

At 09:00 there are forty unanswered messages, and half of those people have already bought elsewhere. Now the agent answers at 23:40 too, in Uzbek and Russian.

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Who it is for

Retail chains and Uzum sellers drowning in the same 20 questions about price, size and delivery
Private clinics and dental practices that lose bookings after 18:00
Real-estate agencies where every enquiry needs qualifying before a broker calls
Schools, courses and academies answering parents in two languages
Any business whose Instagram Direct is answered by whoever happens to be free

Problem

Our operator answers Telegram and Instagram from 09:00 to 18:00.

Your Telegram

✓ 23:40 · arrived

A customer got an answer in Uzbek. The office was closed.

What it looks like today

Customers write at 21:00, at 23:00, on Sunday. In the morning there are 40 unanswered chats, and half of those people have already bought from someone else.

Customers do not write to a template. Everyone writes in free text — in Uzbek, in Russian, in a mix, with typos — and expects an answer to their own question. When nobody reads the message in time, the customer leaves. We need something that actually reads every message and answers it.

What changes in your business

Answers in correct Uzbek Latin, Russian and English — in the language the customer wrote in, including mixed and misspelled messages
Target: first reply in under 2 minutes, 24/7, on Telegram, WhatsApp and Instagram Direct from one knowledge base
Bookings, order status and price questions handled end-to-end; the agent writes into your CRM, a spreadsheet or your accounting program
Qualified leads passed to a human with a summary: who, what, budget, urgency — not a raw chat log
Escalation rules you set: refunds, complaints and anything the agent is unsure about reach a person within one message
Weekly monitoring report: conversations, resolution rate, unanswered topics to add to the knowledge base

Three steps, in this order.

Step 1
Dialogue review
We read your last 200 conversations, list the 20 questions that make up most of the volume, and collect the documents the agent will learn from: price lists, schedules, delivery rules. You approve the tone of voice in all three languages.
Step 2
First project
The agent goes live on one channel with a small group of customers: first with a human approving every reply, then on its own. We measure reply time, resolution rate and where it escalates.
Step 3
Run and improve
Every unanswered question becomes a knowledge-base entry within the week. We add channels, bookings, payments. Hosting, model and monitoring costs are agreed with you up front.

What you sign off on

A process map and a module breakdown: what gets built, and in what order
The AI assistant itself, answering your customers in the channels you choose
Integrations with the systems you already use, as far as those systems allow
Documentation and user instructions in plain language
Training for each role on your team

The price depends on the type of application: web, desktop or mobile.

Less than the problem costs you — or we tell you straight.

By agreement

We count what this costs you now — hours, missed customers, errors. The quote comes after, set against that number. The final price is agreed individually with each client.

Questions we get in the first chat.

Will it write real Uzbek, not a calque from Russian?

Yes. We work in Uzbek Latin with the ʻ and ʼ marks and test on real customer messages — mixed Cyrillic and Latin, typos included. The tone-of-voice sheet is reviewed by a native Uzbek editor and by you. Any reply the agent is unsure about goes to a human — the customer never sees an “I did not understand”.

Customers send phone numbers and medical questions. Where is that stored?

Conversations are stored in a database in your account. The model receives only the current conversation, not the whole history. Personal data is minimised and the retention period is set in the data rules — 90 days, for example. For clinics we can limit the agent to booking and scheduling: questions about diagnosis and treatment go to a doctor.

What if the agent says something wrong?

For the first two weeks your operator approves every reply. After that a confidence threshold applies: when the agent is unsure it does not answer, it hands over. Every reply is logged and you can correct it in one click — the correction goes into the knowledge base. Refunds, complaints and price negotiation always stay with a person.

We already use an accounting program. Can you work with it?

Yes. If you already use an accounting program, a CRM or any other specialised software, we can integrate the agent with it, provided that system allows integration. Data is then entered once and lands where it is needed: a customer the agent books shows up in your system straight away.

Who owns the bot and the knowledge base?

The bot and channels are registered to your company, you can export the knowledge base at any time, and the code lives in your repository. If you stop, the agent and the data stay with you; we simply lose operator access. The conversation history is yours: only you can read, export or delete it.

Contact us.

Describe one process that eats your team's time. We'll tell you what to start with — and what the manual work costs you now.